Refund Policy
Last updated: June 2026
1. All Sales Final
Due to the specialized nature of research compounds and strict quality control requirements, all sales are considered final. We do not accept returns on any chemical or biological products once shipped, as we cannot guarantee compound integrity once it has left our facility.
2. Damaged or Defective Products
If you receive a product that is visibly damaged, contaminated, or clearly defective, please contact us within 48 hours of delivery with photographic evidence. We will review your claim and, at our sole discretion, may offer a replacement product or credit toward a future order.
3. Incorrect Products
If you receive an incorrect product that differs from what you ordered, please contact us immediately. We will arrange for the correct product to be sent at no additional charge once we have verified the discrepancy. Do not open or use a product that you believe was sent in error.
4. Order Cancellation
Orders may be cancelled within 2 hours of placement, provided the order has not yet entered the fulfillment process. After this window, cancellations cannot be guaranteed. Please contact us immediately if you need to cancel an order.
5. Customs and Import Issues
BlackBioLabs is not responsible for orders seized, delayed, or refused at customs. It is the buyer's responsibility to verify import laws in their jurisdiction before ordering. We do not offer refunds for products held or confiscated by customs authorities.
6. How to Submit a Claim
To initiate a claim for a damaged or incorrect order, contact us via our contact page with your order number, photographs of the issue, and a description of the problem. Claims submitted more than 48 hours after delivery will not be eligible for review. Response times are typically 2-3 business days.
Questions about a recent order? Contact us.